A Pleasant Surprise 

A few weeks ago I placed an order with Oriental Trading. I’ve perused  their vibrant and somewhat kitschy website hundreds of times before and finally, had a legitimate reason to place an order.

Free shipping…check!

All pieces -if you’ve ordered from them you know what I mean-arrived…check!

Delivered on time…check!

None of which should be a surprise given the fierce competition among online retailers to acquire and retain customers but what was a surprise and why I telling you this?

A hand written Thank You note from “Joy” that read…

Take note people, it’s still the small things in life like this personal touch that make a difference AND keep customers and friends at your side.

Ok, now it’s time for a manicure ?